Returns and refunds

Changing your mind

You can cancel your order and return the goods for a refund within 14 days of receiving them. To do this, email support@pureleaves.co.uk with your order number and tell us what you are returning. You then have a further 14 days to send the goods back. Please return them unused and in their original packaging. You pay for the return postage, so we recommend a tracked service.

We refund the price of the goods, and the standard delivery cost if you return the whole order, to your original payment method within 14 days of receiving the goods back.

For hygiene reasons we cannot take back tea or tea bags once their seal has been broken, unless they are faulty.

Faulty or damaged goods

If something arrives faulty or damaged, email us as soon as you can with your order number and a photo. We will refund you or send a replacement, and we pay for the return postage. This is in addition to your legal rights.

Cancelling before dispatch

If your order has not been dispatched yet, email us and we will cancel it and refund you in full.

Your statutory rights are not affected by anything on this page.